Market analysis on the development of medical device after-sales maintenance industry

In order to prevent and control the epidemic and improve disease screening and treatment capabilities, China has entered an era of new medical infrastructure. In 2019, the National Health and Medical Commission announced that it requires township health centers and community service centers at all levels to be equipped with CT, color ultrasound and other equipment. As a result, the development speed of the medical equipment industry has been accelerated, and the rapidly growing equipment after-sales market has also brought a new face of development to the medical equipment after-sales maintenance industry.

With the development of the maintenance concept in the health service department, the maintenance of imaging equipment has been paid more and more attention by hospitals, and the after-sales demand has also increased. At present, the number of imaging equipment in primary medical service centers in China continues to rise, and the scale of after-sales maintenance has also ushered in a new trend.

At present, after-sales maintenance of hospitals is roughly divided into three ways. One is the manufacturer of the equipment is directly responsible for after-sales service, the second is that the hospital equipment department is responsible, and the third is that authorized third-party maintenance and repair companies are responsible for it. Most hospitals will use a coexistence of multiple modes for after-sales management of equipment, such as manufacturer maintenance + third-party maintenance mode.

For hospitals, using the original manufacturer's method is highly professional and has sufficient accessories, but the service cost is high. If the third-party maintenance method is adopted, a more reasonable maintenance fee and a wider coverage can be obtained. Some already large-scale third-party maintenance units also have professionally trained original engineers, and the spare parts channels are wider and the service efficiency tends to be more efficient, saving the hospital equipment maintenance costs and training costs.