New development trend of Xity medical industry - intelligent maintenance and "Zhi Kangbao" cooperation model can be expected in the future

With the continuous outbreak of the COVID-19 around the world, the demand for medical imaging equipment such as ventilators, bedside ultrasonic diagnostic instruments, and mobile X-ray machines keep increasing, it makes imaging diagnostic equipment occupy the vast majority market share of China's medical equipment.

Under such a background, how to improve the service efficiency and service quality of after-sales maintenance of medical devices has become a new topic worth pondering in the after-sales industry.

At present, with the increasing openness of the maintenance and maintenance market, manufacturers represented by GE treat their spare parts resources and technologies in a more open form by providing "Zhi Kangbao" services to third-party maintenance companies. Provide remote technical guidance and training, query and supply spare parts and other services. Under this cooperation model, in the future, the development of third-party repair and maintenance enterprises can get strong support, and the importance in the after-sales market of medical equipment will be further manifested.

Xity Medical joined GE “Zhi Kang Bao” in 2020 as its authorized service provider. First of all, GE provides our engineers with two professional trainings each time. After the engineers have been trained and assessed, they can obtain the original factory certification. Secondly, GE “Zhikangbao” provides fast and accurate technical support and services for hospitals and our company through the digital management platform. When engineers encounter problems, they can communicate with original GE engineers to solve problems through remote connection. Finally, the original GE engineers will also conduct practical training for our engineers on site, which greatly improves the technical level of maintenance personnel and promotes the standardization of the industry.

In addition, Zhikangbao's value-added services cover clinical upgrades, sales of spare parts, etc. Through cooperation with GE, Xity Medical can obtain high-quality original spare parts, so as to quickly provide efficient maintenance and repair services for hospitals, and obtain customers' satisfaction and trust.